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Just picked up my second Motability car, my first SEAT, from Arbury in Solihull. We travelled right across Birmingham because we were unimpressed with our nearest SEAT dealer when we made original enquiries...but Neil at Solihull treated us like we were spending a fortune, even though there is so little payment to the dealer for Motability vehicles. He kept in touch throughout the waiting period by email and phone, each time finding the time to chat and answer our questions. Would recommend SEAT Arbury in Solihull, and particularly Neil – 100%. PS So nice to see the Sales staff in white shirts and ties even in the heatwave, very professional! - Read less

A week or so ago my newly purchased used Qashqai developed a fault with its gearbox after only three weeks of ownership. I emailed you at the time, stating that I sought a refund or replacement of the vehicle. Happily, the fault has been fixed and the car returned to me. The reason I am writing is to express my thanks for the excellent service I received from Arbury Nissan in Leamington, in particular from Neil Timmins and the servicing team. He was in regular contact with me and candidly talked through all of the options, with a genuine concern and commitment to resolving the issue. I had expected, as a cynical customer, to have been “fobbed off” to some extent, but that did not happen at all. I have owned many cars, purchased from many dealerships, and this was the first time that I felt that customer satisfaction and the “peace of mind” promise were taken seriously, which clearly they were. It was a new and very pleasant experience and I cannot praise the team, or the service I received, highly enough. Neil went above and beyond, and I only hope that my initial response did not blight his week. In short, I am a very happy, grateful and impressed customer thanks to Arbury Nissan. - Read less