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I had a very good experience previously with your Nissan dealership in Bromsgrove when helped by the lovely Laura. Unfortunately, the vehicle was out of reach on renewal so I changed the make. Neil Cameron did that little bit extra when I visited Arbury in Solihull and when I asked about a test drive, it was booked there and then, on a day and time that suited me. He kept me informed every step of the way and the changeover of my mobility vehicle has been smoother than any I have had (and I have had six before). It feels as if I have bought from a well trusted friend. I hope he continues to work for Arbury in Solihull, because I would certainly consider returning for my next car. Thank you! - Read less

A week or so ago my newly purchased used Qashqai developed a fault with its gearbox after only three weeks of ownership. I emailed you at the time, stating that I sought a refund or replacement of the vehicle. Happily, the fault has been fixed and the car returned to me. The reason I am writing is to express my thanks for the excellent service I received from Arbury Nissan in Leamington, in particular from Neil Timmins and the servicing team. He was in regular contact with me and candidly talked through all of the options, with a genuine concern and commitment to resolving the issue. I had expected, as a cynical customer, to have been “fobbed off” to some extent, but that did not happen at all. I have owned many cars, purchased from many dealerships, and this was the first time that I felt that customer satisfaction and the “peace of mind” promise were taken seriously, which clearly they were. It was a new and very pleasant experience and I cannot praise the team, or the service I received, highly enough. Neil went above and beyond, and I only hope that my initial response did not blight his week. In short, I am a very happy, grateful and impressed customer thanks to Arbury Nissan. - Read less